What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lightbox 'formid' affects javascript on ecommerce shop

    Asked by mechman on September 27, 2010 at 06:13 AM

     

    Hi Guys

    I have been working on this 1 for ages without a result and hoping that someone can shed some light (no pun intended) on solving this matter

    I have an ecommerce shop that has a problem when using the lightbox mode where it causes a javascript error on any page where the 'formid' script is present. The shop is huge therefore it would be great to try to repair the error here than to spend many weeks changing the shop

    When I add a link to a page such as "orangebox" formid="123456789" (example) I can see that my shop software is highlighting the "formid" as a potential clash, this is the only clash and happens on any page that has this script

     

    To replicate the issue:

    1. Go to http://www.brakepartssuperstore.org.uk/contents/en-uk/d6452.html

    2. Add 1 product to your shopping basket (you will notice a blue green bar pop-up with items, price and checkout

    3. Click on any of the following left menus: Terms or Quality or Privacy or Technical (the pop up follows you around)

    4. Now click on Contact us (where the link is) - (if you are using IE you will notice a javascript error and no pop up

        This also happens in Firefox but without the JavaScript warning

    5. click on any of the 10 minute replies links and the lightbox pops up

    I cannot really add an iframe to the shop software so this is a no goer

    Only if the formid could be changed to some other wording this would be OL

    Now my question is - Can this be done. I certainly have my fingers crossed on this on as it has been bugging me for days now

    Thanks for any feedback on this one

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 28, 2010 at 08:47 AM

    We added this to our bug list and we will look into it.