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    Notifier email going to Default Email Address

    Asked by YTCIS on September 25, 2015 at 08:39 AM

    I have added a Notifier on a form and changed the recipient from the default address to the one that it needs to go to.  When I test the Notifier it sends the email to the default email address.  If I fill out the form it still sends it to the default email address and not the one I configured the Notifier with.  How do I correct this.



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    JotForm Support

    Answered by Charlie on September 25, 2015 at 10:19 AM


    Please do refer to this guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications. Please check the "IMPORTANT NOTICE" section. When you are testing the notification by using the "Test Email" button, it will, by default, send the notification on the email address associated to your JotForm account. To better test your notifications, I would recommend opening the form, filling it out and clicking the submit button. 

    I hope that helps.