On submission, the submitters are not passed over to PayPal to make the payment

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    Asked on September 25, 2015 at 08:45 AM

    Help! Our "RYW 2015 Fall Classes" form is not offering the Paypal option to our students! I made it a mandatory part of the form but it is not showing up as an option for our registrants and we are getting forms without payments or class selections. This is causing a lot of confusion and extra work. Please help!!

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    Answered on September 25, 2015 at 10:37 AM

    I was not able to find the form named: "RYW 2015 Fall Classes", but I did find  "RYW Fall 2015!" which I believe to be the one you meant.

    Now I see that you have already opened a thread in regards to this issue: http://www.jotform.com/answers/658382 where my colleague had mentioned to have it set as required field.

    Now based on what you wrote above it seems that you are still experiencing these issues and I can see that the field is now set as required. I did try to submit your form http://www.jotformpro.com/form/52136514575960 and I can not recreate the same issue.

    Now what I believe to be happening here is that your form is being embedded on some page on your website - and this is where the issue starts.

    Can you please give us the link to your page so that we can inspect it and see what might be going on for you?

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    Answered on September 25, 2015 at 10:46 AM

    Ben, you are correct on all counts! Yes it is RYW Fall 2015 and yes I wrote before and made the Paypal option mandatory. This issue seems to be happening about 50% of the time so I have not been able to make heads or tales of it. Thanks so much for your help!

    Here's our registration page on Squarespace: http://www.richmondyoungwriters.com/registration-1/

    Many thanks!




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    Answered on September 25, 2015 at 12:37 PM

    Hi Valley,

    Upon checking your website page, I see that the form is embedded using the default embed script code. I also noticed that the website itself has a couple of its own scripts. It is possible that there's a code conflict happening between the your website and the form, which causes the non-directing of the users to the payment page. To avoid or prevent this, you might need to use the iFrame embed code instead. See if re-embedding the form using the iFrame resolves or lessens the problem.

    Users may have also accidentally or purposely left the payment page, however, this will show as an "Incomplete Payment" in your submissions page. You can learn about incomplete payments here: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments.

    I hope that helps. Do let us know if you are still experiencing this problem.