What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form link sent through email is not working for everyone trying to access it.

    Asked by mgbutler on September 25, 2015 at 09:19 AM

    The provided link is working and we are receiving submisssion but it is not working everyone. Why is this happenning?

    Page URL:
    http://form.jotform.us/form/52635714038152

    receiving submisssion access form form not loading
  • Profile Image
    JotForm Support

    Answered by Welvin on September 25, 2015 at 10:58 AM

    When you say it's not working for everyone, you mean, the form cannot be submitted? Do you know if those who encountered any troubles in the form are getting some sort of an error? IF yes, what error? Please let us know and if you can add more details about the problem, that would be great so we can troubleshoot it further.

    Thanks

  • Profile Image

    Answered by mgbutler on September 25, 2015 at 11:09 AM

    It seems that when the link is click (for some) it does not go to the form at all. 

  • Profile Image
    JotForm Support

    Answered by Welvin on September 25, 2015 at 12:19 PM

    That is strange because I can access the form without any issues. Did you send the form through email? Did you embed it? If you have embedded the form, please let us know the page link here so we can investigate further.

    Also, try using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Thanks

  • Profile Image

    Answered by mgbutler on September 25, 2015 at 02:10 PM

    I copied the link and put it in an email. What is embedding it do?

  • Profile Image
    JotForm Support

    Answered by Mike_G on September 25, 2015 at 03:13 PM

    Like my colleague, Welvin, I was able to access the form you are referring to that's included in your initial post on this thread. http://form.jotform.us/form/52635714038152

    If you sent the direct link(http://form.jotform.us/form/52635714038152) to your form through email, it should be accessible without any issue. 

    Are you sure you're sending the same link to everyone? Can you, please, double check it to be sure?

    We cannot reproduce the issue you're having since we are able to access your form on our end without any trouble.

    By the way, may I just ask where your form is accessed. Is the form accessed using a computer(PC) or a mobile device? What browsers were used to access your form? Does it have any error message, comes out as blank, redirected to a different page or it's just loading? If it's possible for you to provide us a screenshot of the issue, that would be awesome! 

    I'm sorry if I need to ask you for more details, we would just like to gather some more information so we can better assist you.

    With regards to your question, "What is embedding it do?"

    Your forms have the capability to be embedded(added) to your website(if you have any).

    You can refer to these guides for more information: 

    Adding-a-Form-to-a-Web-Page

     

    Which-Form-Embed-Code-Should-I-Use

     

    We will wait for your response. Thank you.