What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    change payment tool to authorize.net

    Asked by LakeshoreBuildingConsulting on September 25, 2015 at 10:11 AM

    I want to use authorize.net instead of paypal, but when i click on it, I get a message that says i can not have multiple payment tools and need to delete the other one first.


    How do I do this?

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    JotForm Support

    Answered by Kiran on September 25, 2015 at 11:49 AM

    Yes. It is not allowed to have multiple payment tools on the same form. It is required to remove the existing tool (PayPal) and then add new one (Authorize.Net). Please follow the steps below :

    1. Open the form in edit mode.

    2. Right-click on the existing payment tool and click on Delete or you may also click on X mark to delete

    3. You'll be prompted if you wanted to keep the products to use with other gateway. Clicking on Yes, the products shall be added automatically to the new payment gateway tool.

    4. Now, add the new gateway from the payment tools.

    5. If you have clicked Yes at Step 3, the products shall be added automatically. If not, you may add new products by following the wizard.

    6. Complete the Payment wizard and save your JotForm.

    Hope this information helps!!