What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Complaints of Form Not Submitting

    Asked by robertv224 on September 25, 2015 at 10:40 AM

    I use jot form for employment applications and lately I have been receiving numerous complaints that, once filled out, the form will not submit. Are there certain internet browsers that work best with jot form?

    form not submitting complaints and form will not submit receiving work
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    JotForm Support

    Answered by Charlie on September 25, 2015 at 12:28 PM

    Hi,

    Apologies for the inconvenience.

    It depends on the browser they are using. If it is a browser that is quite old or outdated, it is possible that the form may not function as we expected, this is because the older versions may not be loading the backend codes properly, they may also not be backward compatible with the latest website standards. There are also other factors that may contribute, like a plugin/extension that is blocking the form or an internet connection related issue.

    Would it be possible to know what browsers your users, who are having problems, are using? Also, may we know if the form is embedded on a website of yours? If it is, there's a also a possibility that the form and the website's resources and scripts are conflicting to each other. Please do share us the website link if it is indeed embedded. If that's the case, you might need to use the iFrame embed code instead.

    We'll wait for your response.

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    Answered by robertv224 on September 25, 2015 at 12:33 PM

    Thank you for the response! I will ask what browser they are using. In the meantime here is the link to our website where the form is embedded: http://cleanfuelsnational.com/about/career-opportunities/

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    JotForm Support

    Answered by BJoanna on September 25, 2015 at 01:53 PM

    I have tested you embedded form and I was able to submit it. After I submitted your form I got redirected to this page. I have tested your form in Google Chrome and Mozilla Firefox.

    However I did noticed that that bottom of your form is cut off a bit.

    I noticed that you are using script code for embedding form to your site. Like my colleague mentioned, we recommend using of iFrame code for embedding your forms. You can see how to get iFrame code of your form in this article. 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this will help. Let us know if you need further assistance.