- stephanietx9Asked on September 25, 2015 at 03:40 PM
I tested it with my Gmail account, and i receive the notification emails. I try with my AOL account, and I don't. Am i doing something wrong or is it just not compatible?
- JotForm SupportdavidAnswered on September 25, 2015 at 03:49 PM
I would like to apologize for any inconvenience this have caused you. This happens because AOL rejects JotForm's mail server domains. Here is the list of JotForm Mail Server Domains:us-app2.jotservers.comjotservers.comjotmails.comjotform.comamazonses.comemail.amazonses.comjotform.cosecure.jotform.cos3.amazonaws.comstatic-interlogyllc.netdna-ssl.comWhich you can also find in this guide: Whitelisting-JotMails-IP-Addresses.Since you already have the list of mail server domains that JotForm has, all you need to do now is follow the instruction on this link for AOL emails: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htmAOL addresses are notorious for rejecting our notifications. I would recommend, if possible, sticking with your Gmail address. Gmail tends to be one of the most fields services for notifications. Compared to AOL which is one of the worst.