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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I use an AOL account to receive new notifications?

    Asked by stephanietx9 on September 25, 2015 at 03:40 PM

    I tested it with my Gmail account, and i receive the notification emails. I try with my AOL account, and I don't. Am i doing something wrong or is it just not compatible?

    Page URL:
    http://www.stayhomepetsitting.com/#!new-client/c1wim

    receive use Emails and OR
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    JotForm Support

    Answered by david on September 25, 2015 at 03:49 PM

    Hi,

    I would like to apologize for any inconvenience this have caused you. This happens because AOL rejects JotForm's mail server domains. Here is the list of JotForm Mail Server Domains:

    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com
     
    Which you can also find in this guide: Whitelisting-JotMails-IP-Addresses
     
    Since you already have the list of mail server domains that JotForm has, all you need to do now is follow the instruction on this link for AOL emails: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm
     
    AOL addresses are notorious for rejecting our notifications.  I would recommend, if possible, sticking with your Gmail address.  Gmail tends to be one of the most fields services for notifications.  Compared to AOL which is one of the worst.