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    Can I use an AOL account to receive new notifications?

    Asked by stephanietx9 on September 25, 2015 at 03:40 PM

    I tested it with my Gmail account, and i receive the notification emails. I try with my AOL account, and I don't. Am i doing something wrong or is it just not compatible?

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    JotForm Support

    Answered by david on September 25, 2015 at 03:49 PM


    I would like to apologize for any inconvenience this have caused you. This happens because AOL rejects JotForm's mail server domains. Here is the list of JotForm Mail Server Domains:

    Which you can also find in this guide: Whitelisting-JotMails-IP-Addresses
    Since you already have the list of mail server domains that JotForm has, all you need to do now is follow the instruction on this link for AOL emails: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm
    AOL addresses are notorious for rejecting our notifications.  I would recommend, if possible, sticking with your Gmail address.  Gmail tends to be one of the most fields services for notifications.  Compared to AOL which is one of the worst.