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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form slows down once color is selected in Image Picker widget

    Asked by Tullerd on September 25, 2015 at 04:34 PM

    the forms shows up fine  but when you choose a color it take a long time to load?   please visit the website and see for yourself,  I hope this can be resolved?   

    Page URL:

  • Profile Image

    Answered by Ben on September 25, 2015 at 04:57 PM

    I went to your website, but I can not find any jotforms on it.

    Now I checked your account and presumed that the issue might be with this form: http://www.jotformpro.com/form/52610305914952 but looking at it everything seemed to be OK for me.

    Can you please tell us if you happen to experience the same and if so, please do give us the link to the page where your form is located so that we can check it out.

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    Answered by Tullerd on September 25, 2015 at 05:47 PM
    ​Ill send you a direct link to the form on the website ​go to step 3 on
    the form and try and look at the color options it takes a great deal of
    time to load is my issue Thanks
    *Dash Toppers Plus Inc.Pattern Designer - Daniel T Phone: (928) 581-9868
    Website: www.dashtoppersplus.com *
    *Business Hours: 8 am to 5 pm **Mon thru Fri*
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    Answered by Ben on September 25, 2015 at 06:10 PM

    I have checked the page you have given the link for and it seems to hold the same form that I have checked earlier.

    Unfortunately I can not recreate the issue.

    I have tried to click around as fast as I can to see if I can recreate the issue as well as to go up and down on it, but screen capture might be worth more than just words, so this is what I experience on your form:

    As you can see, I have checked step 2 and step 3 as well since step 2 holds the colors, but you have mentioned step 3.

    Is this the same as what you see?

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    Answered by Tullerd on September 26, 2015 at 03:47 PM
    Thats strange it seems to be working well for you, I noticed the issue is
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    JotForm Support

    Answered by jonathan on September 26, 2015 at 09:09 PM

    I also did a test of the form on your website http://www.dashtoppersplus.com/ , but I also could not reproduced the reported issue as well. I selected the form http://www.jotformpro.com/form/52610305914952

    Please refer to the image below when I was doing the test.

    Let us know if I did the wrong test. I clear the cache on your forms as well, can you please retry test again.

    Let us know if you are still having issue.