What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I spelled my user namer wrong its supposed to be gabriel not garniel can we fix that?

    Asked by Ganrielb on September 25, 2015 at 05:49 PM
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    Answered by victor on September 25, 2015 at 06:00 PM


    We would be happy to assist. Unfortunately both Gabrielb and gabriel are already used. Could you please indicate other usernames you would like to use.


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    Answered by Ganrielb on September 25, 2015 at 06:47 PM
    Will that work?
    What's my password as well?
    Sent from my iPhone
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    JotForm Support

    Answered by jonathan on September 25, 2015 at 07:37 PM

    The preferred new username Gsb_tst is available. We can change the current username Ganrielb to the new one.

    BUT it seems you also have problem with the account password

    It is better if we resolve first the problem with the account password before we proceed changing your acccount username.

    You can reset your login password in case you have forgotten the current password.

    You can use the 'Forgot Password' link in the login page at http://www.jotform.com/login

    The reset password instruction will sent to your email.

    Let us know if you are able to reset and fix the login password and we can proceed with the change username.