I spelled my user namer wrong its supposed to be gabriel not garniel can we fix that?

  • Ganrielb
    Asked on September 25, 2015 at 5:49 PM
  • victor
    Replied on September 25, 2015 at 6:00 PM

    Hi,

    We would be happy to assist. Unfortunately both Gabrielb and gabriel are already used. Could you please indicate other usernames you would like to use.

    Regards

  • Ganrielb
    Replied on September 25, 2015 at 6:47 PM
    Gsb_tst
    Will that work?
    What's my password as well?
    Sent from my iPhone
    ...
  • jonathan
    Replied on September 25, 2015 at 7:37 PM

    The preferred new username Gsb_tst is available. We can change the current username Ganrielb to the new one.

    BUT it seems you also have problem with the account password. 

    It is better if we resolve first the problem with the account password before we proceed changing your acccount username.

    You can reset your login password in case you have forgotten the current password.

    You can use the 'Forgot Password' link in the login page at http://www.jotform.com/login

    The reset password instruction will sent to your email.

    Let us know if you are able to reset and fix the login password and we can proceed with the change username.

    Thanks.