Form Modifications were not Saved

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    Asked on September 25, 2015 at 06:40 PM

    I literally spent over an hour putting together this form with numerous conditions in place when I ran a test submission and was immediately sent to my company's homepage. Upon returning to the form, ALL MY WORK from today disappeared. That's ridiculous. 

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    Answered on September 25, 2015 at 06:47 PM
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    Answered on September 25, 2015 at 06:54 PM

    I checked your jotform and this is how it currently looks in my browser.

    Are you saying that this should not be the version of the form?

    You can use the Form Revision History of the Form Builder to review the changes done on the form. And you can also revert to the specific saved point and version that you wanted the form should be.

    user guide:

    Hope this help. Please let us know if issue remains.




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    Answered on September 28, 2015 at 10:05 AM

    Thank you, this helped. The screenshot on your screen is the form I had PRIOR to the changes I made, and after previewing the changes and returning to the screen all my changes reverted back to the original (the shot shown on your screen). Not sure why this happened but I appreciate your help.

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    Answered on September 28, 2015 at 11:12 AM

    On behalf of my colleague, you are most welcome. Now what I believe has happened, is that you have tested your form in the same browser tab where you were editing your form - the Form Builder.

    As you have submitted the form in the Preview popup, you were redirected away from the Form Builder to your website. When you used the Back button of your browser, your browser had opened the Form Builder page from the browser's history, instead of fully loading that page again.

    To prevent such issues in the future, it is best to use the Open in new tab button from the Preview popup. This will ensure that your previewed form is in another tab, and so the current working tab will not be lost when you make test submissions in another tab.

    Please refer to the image below for visual guidance:

    Nevertheless, if you ever run into the same issue again, you can always use our Form Revision History as my colleague explained above.

    I hope this helps.