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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal payment made, but no submission

    Asked by SVLL on January 10, 2012 at 12:39 AM

    at 12:02 PST today, a paypal payment arrived.  We checked both the "pending" and the "complete" submissions, but there is no sign of it.  Where is this data for this form?  How to I replace the data if it was lost?



    SVLL webmaster



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    JotForm Support

    Answered by mliz on January 10, 2012 at 01:43 AM

    Please try logging into your JotForm account at https://secure.jotform.com and check for those submissions there. There are instances that the secure submissions are replicated late in www.jotform.com which usually happens if our servers are pretty busy.

    If you need to view you secure submissions imediately, and they have not yet replicated over, please use https://secure.jotform.com to view them.

    Let us know if this works.

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    Answered by SVLL on January 10, 2012 at 02:57 AM

    That helped.  The form was there.   Thanks!