What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where are the audio files?

    Asked by mai_kal on September 27, 2015 at 03:20 PM

    Hi...

    Currently testing Jotform, and i have two questions about the uploaded data:

     1) Where are the audio files? I've tried using a couple of the audio capture widget, but the audio file is not showing up when i check the submission within Jotform. (Image files, on the other hand, do.)

    2)

    When the data is exported to Excel, i notice that a lot of the info (even text and numbers) captured by external widgets do not appear in the spreadsheet. Why is this, and how can it be remedied?

     

    Looking forward to hearing from you.

     

    Thanks.

     

     

     

    JotForm excel check thanks
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 28, 2015 at 03:09 AM

    Hi,

     

    Your recorded file is saved and Jotform provides a link into it. It will take a while before it is uploaded. You can see the link if it is successfully uploaded when you preview your form. Example

     

    Regarding your second query, I have moved it to a new thread so we can assist you better. You can find it here: http://www.jotform.com/answers/671485

     

    Regards.