Why have you disabled my account?

  • BarnyRud
    Asked on September 27, 2015 at 5:38 PM

    you have disabled my account today, after it was upgraded last week.

     

    I need this account active for 06:00 GMT, this is most unsatisfactory.

     

     

  • Chriistian Jotform Support
    Replied on September 28, 2015 at 3:21 AM

    Hi,

     

    It seems that the system was not updated when you have upgraded your account. Your account is okay now. Your forms are now enabled. Sorry for the inconvenience.

     

    Do let us know if you need further assistance.

    Regards.

  • BarnyRud
    Replied on September 28, 2015 at 4:11 AM

    Thank you for your swift response and action.

     

    Kind Regards,

     

    Mark

  • Chriistian Jotform Support
    Replied on September 28, 2015 at 5:21 AM

    You are welcome. If you have any further question, please feel free to contact us again.

  • Roger
    Replied on October 4, 2016 at 6:59 PM

    My account has been disabled, and all of my forms down for my business today.

     

    please let me know what I can do to get it back up and running immediately.

     

     

    thank you,

    Roger

  • Chriistian Jotform Support
    Replied on October 4, 2016 at 9:55 PM

    Hello Roger,

    To better assist you with your concern, I have moved your question to a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/951424. Thank you.