What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have you disabled my account?

    Asked by BarnyRud on September 27, 2015 at 05:38 PM

    you have disabled my account today, after it was upgraded last week.


    I need this account active for 06:00 GMT, this is most unsatisfactory.



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    JotForm Support

    Answered by Chriistian on September 28, 2015 at 03:21 AM



    It seems that the system was not updated when you have upgraded your account. Your account is okay now. Your forms are now enabled. Sorry for the inconvenience.


    Do let us know if you need further assistance.


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    Answered by BarnyRud on September 28, 2015 at 04:11 AM

    Thank you for your swift response and action.


    Kind Regards,



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    JotForm Support

    Answered by Chriistian on September 28, 2015 at 05:21 AM

    You are welcome. If you have any further question, please feel free to contact us again.

  • Profile Image

    Answered by Roger   on October 04, 2016 at 06:59 PM

    My account has been disabled, and all of my forms down for my business today.


    please let me know what I can do to get it back up and running immediately.



    thank you,


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    JotForm Support

    Answered by Chriistian on October 04, 2016 at 09:55 PM

    Hello Roger,

    To better assist you with your concern, I have moved your question to a new thread. Please follow this link to view that thread: https://www.jotform.com/answers/951424. Thank you.