What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Custom sender name and e-mail address (using verify address option) in E-mails Notifier is not working

    Asked by vasupport on September 27, 2015 at 10:19 PM

    My Yahoo! e-mail account was verified and added to E-mail Notifier custom sender list.

    name sender E-mails sender name
  • Profile Image

    Answered by Ben on September 28, 2015 at 04:09 AM

    Please do note that this is very likely not to work since the email is sent from our email address, but as if you are sending it, which means that many email servers can reject such emails.

    Of course this also depends on the email subject and other factors, but sending the email over SMTP or from our emails should work.

    I took a look at your account to see the verified email, but it seems that you have already changed this to SMTP setup instead and by our logs the email was having the emails sent to it properly so far.

    If you keep experiencing any issues, please do let us know what is the form where this is happening and we would be happy to look into this for you.