Why does "Next" button not work now?

  • Profile Image
    bgresham
    Asked on September 27, 2015 at 11:20 PM

    Hi, I recently added a second page to my form and for some reason when you click the "Next" button nothing happens.

    Is there different requirements for different browsers?

     

    Thanks

     

     

  • Profile Image
    evren
    Answered on September 28, 2015 at 03:03 AM

    Hi bgresham,

    Thank you for contacting us. No, its not. I check your form and it seems working. Sometimes, browsers extensions may caused the problem.

    Can you try your form without any browser extension ? If you still face with same problem, please provide more information for example which browser are you using and it's version.

    Please feel free to contact me for any further assistance.

  • Profile Image
    bgresham
    Answered on September 28, 2015 at 11:00 PM

    Thanks Evren.  It seems to work ok in Google Chrome but not in IE 11 or Firefox 40.0.3

     

    It seemed to be ok only about a week ago but now the "Next " button is only working in chrome.  What can cause this?  What types of browser extensions should I NOT have turned on ?

     

    Thanks

     

    Brad

  • Profile Image
    Sammy
    Answered on September 29, 2015 at 04:42 AM

    Hello Brad,

    Kindly check that you do not have any javascript blockers in your browser.

    Have you embedded the form in your website? If so kindly ensure that the src attribute of the iframe has a link to the form to ensure compete loading of the scripts, this should resolve the non responsive "Next" button.

     <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformpro.com/form/52651750568966" frameborder="0" style="width:100%; height:514px; border:none;" scrolling="no"> </iframe>

    Could you also provide a link to the affected form so we can look into it further.