Some info captured by widgets do not appear in the spreadsheet

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    mai_kal
    Asked on September 28, 2015 at 02:35 AM
    When the data is exported to Excel, i notice that a lot of the info (even text and numbers) captured by external widgets do not appear in the spreadsheet. Why is this, and how can it be remedied?
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    Ben
    Answered on September 28, 2015 at 05:45 AM

    Can you please tell us which widgets in specific and the data that you are looking to have in the spreadsheet, but it is not being there?

    Now since I see only one form in your account, I presume that this is the one that you are having these issues with: http://www.jotform.us/form/52677346027157

    Looking at the form, I do not see any that might be causing this for you - all of them should work, but what I presume here is that you are expecting a different set of data to be reported in the spreadsheet instead of the one that is reported currently.

    Once we have more details we would be able and happy to help you with this.