I am not getting email alerts

  • spatel
    Asked on September 28, 2015 at 9:19 AM

    Good morning,

    I am not getting email alerts anymore.

    I am the admin for my team in jot-form.

    I double-checked my conditions to make sure I did not have contradictory conditions.

    For example, check out: http://form.jotform.us/form/40838376412154

    When I go into a specific email, and click the 'test email' button, it generates a test email that I receive, so I am confident it is not an issue of my firewall blocking jot-form emails.

    Thanks,

    Sahil

     

     

    Page URL: http://form.jotform.us/form/40838376412154
  • beril JotForm UI Developer
    Replied on September 28, 2015 at 10:03 AM

    Hi,

    We are sorry for the inconvenience that may have caused. Your email addresses spatel@erexpress.com and client.experience@erexpress.com is not IN our bounce list. 

    Results shows;

    I am not getting email alerts Image 1 Screenshot 80

    I am not getting email alerts Image 2 Screenshot 91 

     

    I’ve also checked your Mail Logs.

    It seems [2015-09-28 08:01:14] Submission #319250873012595963 Form #41626132554955 SENT to spatel@erexpress.com from noreply@jotform.com via AMAZONSES.

    I am not getting email alerts Image 3 Screenshot 102

    I've also checked client.experience@erexpress.com. It seems [2015-09-28 09:29:21] Submission #319255820012244567 Form #40838376412154 SENT to client.experience@erexpress.com from noreply@jotform.com via AMAZONSES.
    I am not getting email alerts Image 4 Screenshot 113

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check also this guide below:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

     

    Please, setup your email notifications as you see below: 

    I am not getting email alerts Image 5 Screenshot 124

     

    I am not getting email alerts Image 6 Screenshot 135

     

    I am not getting email alerts Image 7 Screenshot 146

     

     

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

     

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you have Mandrill Account, you could also check out this guide instead of the direct SMTP setup: 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.