How do I change the Senders email to the persons submitting the forms email on the Notification?

  • macosta
    Asked on September 28, 2015 at 9:25 AM

    I need the senders email to be email supplied in the form by the submitter.  This is need so when it comes to our help desk system it creates a ticket for that location.  Basically, I need it to be the same as the Reply to email.

    This is the only thing holding me up from making the purchase.

     

    How do I do this?

     

    Thanks,

    Mark Acosta

    Jotform Thread 671813 Screenshot
  • macosta
    Replied on September 28, 2015 at 9:59 AM

    All this request will be from our domain, @capstonelogistics.com.  There will not be anything outside of that.  We want to use this for help desk submissions and travel request.

    Can this be done or does the same apply?

  • Charlie
    Replied on September 28, 2015 at 11:02 AM

    This is possible if you will setup a Mandrill account. Here's the steps you need to do.

    1. First, follow this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    2. We will use your email address setup from Mandrill account to send the notifications via SMTP from your email address, in my case, I will use support@jotform.com (this email is setup in our Mandrill account). BUT, we want to show that it came from the user's email, right? That is possible, after you setup a Mandrill account for the sender email, another field in your notification settings will be displayed, it will show "From Email". Select the email field in your form.

    How do I change the Senders email to the persons submitting the forms email on the Notification? Image 1 Screenshot 20

     

    3. After that, try making a test submission, you should receive the email notification showing that it came from the email of the person who filled out the form.

    I hope that helps. Do let us know if you need more information on this.