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  • Profile Image

    aWeber integration possibly not allowing for to complete submission

    Asked by paulmumford on September 28, 2015 at 02:02 PM

    Hi,

    I have been using a simple contact form to run a contest with no problem ... until today.

    For some reason the re-direction to my designated thank you page and the integration I have set up to AWeber both appear to have stopped working.

    They were working fine yesterday and I have not changed any of the settings.

    I tried re-creating the form and integrating that but even the new form appears to be having the same problem.

    I can only assume there is a problem at your end but I'm really desperate to get this sorted as the form is integral to a competition I'm running through my business which is a good revenue earner for me.

    HELP!!!!

    contact form simple contact form aWeber integration thank you page
  • Profile Image
    JotForm Support

    Answered by david on September 28, 2015 at 03:43 PM

    Hi,

    I cloned your form to test it and the redirect looks to be working when the form is submitted:

    I am redirected to your confirmation page. 

    When I tried submitting your copy of the form, I was not redirected to the thank you page and did not receive a confirmation that the form was submitted.  There were no console errors when submitting the form.

    Since I do not currently have an aWeber account, would you mind removing the integration and trying to submit the form?  If removing the aWeber integration allows for the form to submit and redirect properly, please let us know so we can forward this to our development team to have a closer look.

  • Profile Image

    Answered by paulmumford on September 28, 2015 at 03:59 PM

    Hi David,

    Thanks for getting onto this so promptly for me.

    I'm not 100% sure I know what you would like me to do. However I have just tried submitting an entry on the form by using the url (http://www.jotformpro.com/form/52665241216956) which in theory should work. However it did not re-direct me to my custom thank you page and has not added me to my AWeber list.

    As I'm not sure how to remove the integration to AWeber I didn't do it. I too tried to clone the form and even created a totally new one - both brought the same results.

    Thanks and I hope that helps.

    Paul

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    JotForm Support

    Answered by david on September 28, 2015 at 04:05 PM

    There may be an issue with the aWeber integration.  We have a developer looking into it now.  If you wouldn't mind leaving things as is and not making any changes, it would be greatly appreciated.  We will update you as soon as we have any further information.

  • Profile Image

    Answered by paulmumford on September 29, 2015 at 05:23 AM

    Thanks David - sooner rather than later would be preferable.

    I also don't appear to be getting any email notifications when someone fills in the form.
  • Profile Image
    JotForm Support

    Answered by Welvin on September 29, 2015 at 07:26 AM

    You can also clone the form and use the cloned version until our developers will give us an update about this issue. Here's how to clone a form from your account:

    http://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account

    As for the notification email issue, will take a look at it and I will let you know on this thread: http://www.jotform.com/answers/672659.

    Thanks

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    Answered by paulmumford on September 29, 2015 at 07:33 AM

    I tried that already with the same results unfortunately.

    The contest wraps up tomorrow and these are typically the busiest two days for entry so if you can wrap this up today I will be very grateful.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 29, 2015 at 08:32 AM

    This thread is already assigned to our developer and this might affect many users so I'm sure they will urgently look into this matter. If there are updates, you should know it in this thread.

    Thanks

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    JotForm Support

    Answered by alp_deniz on October 01, 2015 at 12:58 PM

    Hello Paul,

    It should now be good to go. I hope it is not too late.

    Thank you for your patience and understanding.

    Kind regards

     

  • Profile Image

    Answered by paulmumford on October 02, 2015 at 09:57 AM

    Thank you. We've missed the boat for this month but I understand these things happen.

    Let's hope it works for me next time.

    Many thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 02, 2015 at 11:09 AM

    You're welcome and I'm sorry to hear that thing. 

    If you notice some issue again, please let us know right away so we can check it and submit it to our developers.

    Thank you and Regards