What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with JS Embedded form on iPad

    Asked by globalprepindy on September 28, 2015 at 02:13 PM

    Hi I'm using Jotfrom on our website.  Globalprepindy.org.  I have placed one of the forms on the home page and for some reason when we try to use the form using our ipads.  Google chrome crashes or the keyboard will disappear in the middle of trying to complete a form.  I have also noticed that page is constantly refreshing.  I wanted to get help with this issue before we cancelled our subscription and moved on to a different form company.  I have verizon wireless data on my iPad.  I tried using both just with data cellular service and just with wifi and still had the same issue of the form crashing and the keyboard disappearing in the middle of completing a field.  Would love to get your help to fix this issue. 

    Page URL:
    http://globalprepindy.org

    ipad embedded form iframe form
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    JotForm Support

    Answered by Mike on September 28, 2015 at 02:46 PM

    We are sorry for the inconveniences you are facing.

    The issue might be related to conflict between form script and other scripts on your web page. I would like to recommend you to embed the form with an iFrame code.

    Getting the Form iFrame Code

    The iFrames are isolated from other content, so they are more stable in some cases.

    Please give it a try and let us know if you need any further assistance. We will be happy to help.