What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my forms although submitted correctly are not being stored or sent to me

    Asked by clairedownes10 on September 28, 2015 at 04:12 PM

    I have asked about this several times to no avail. I am losing business, and will have to find another solution, which is really sad because i really liked this platform.

    Page URL:
    http://newleafweightlosssolutions.co.uk/medical/

    email delivery bounce list
  • Profile Image
    JotForm Support

    Answered by Mike on September 28, 2015 at 05:12 PM

    It looks like that your email server rejected form email notification as a spam, so that your email address was added to our bounce list.

    We have now removed mentioned email address from the bounce list and email delivery should be restored.

    Related guide:

    How to remove your email address from bounce list

    You might consider whitelisting our mail addresses.

    If you need any further assistance, please let us know.