What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can no longer log in

    Asked by Gabe on January 10, 2012 at 03:10 PM

    I thought maybe I just forgot the password so I tried to recover the password, and it said "No user with this email address or username has been found." I tried my alternate email as well with no luck. I still have a form on my page but I cannot access it to make changes.

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    Answered by fxr on January 10, 2012 at 04:55 PM

    It looks like you have created a form under a 'Guest' account. 

    Can you please create a 'Free' account with the same email address you are recieving notifications to for the form you currently have in place.

    The form you have already created will automatically be transfered over to your new 'Free' JotForm account. 


    Please let us know if you run into any problems with that process.