Not receiving email alerts

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    Asked on January 10, 2012 at 03:28 PM
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    Answered on January 10, 2012 at 04:54 PM

    We apologize for any inconvenience this may have caused. Did you check your spam/junk folder? If yes, Please change your sender e-mail to as shown below.

    1. Click on "Setup and Embed" tab on the form builder toolbar

    2. Click on "Email Alerts"

    3. Select Notification

    4. Click on "Reply-to and Recipient Settings" 

    5. Change ''Sender E-Mail'' to

    You can also add these ips to your whitelist:

    If this still doesn't work, please do let us know. So we can investigate further.


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    Answered on February 03, 2012 at 03:11 PM
    · We would like to have an automated response go out when registrations or other forms have been submitted with a simple "We received your registration/application! Someone will contact you with any questions."
    Is this feature available? I can't find anything.
    Thank you!

    (Also, I can no longer submit questions on the website that go to tech support. It goes to the forum where everyone sees the question.)

    Hali Jajuga | Administrative Assistant to Worship Arts & Youth
    Church at the Crossing
    317.844.9355 ext. 37

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    Answered on February 03, 2012 at 06:02 PM

    Yes, it's possible. you can easily create a thank you message. Once your visitors hit the submit button, they will see a thank you message. Please follow the steps below:

    While you are on your Form Builder,

    - Click on ''Setub & Embed'',

    - Click on ''Thank You'',

    - Choose ''Thank You message'' and click on next.

    Now you can create your own Thank You message.

    Feel free to contact us if you need further assistance.

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    Answered on February 03, 2012 at 06:17 PM

    If you don't want other users to see your posts, you can mark the thread as private. Only JotForm supporters, developers and you will be able to see the thread.