What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't appear to be getting any email notifications when someone fills in the form

    Asked by paulmumford on September 29, 2015 at 07:25 AM
    I also don't appear to be getting any email notifications when someone fills in the form.
    notification email not getting emails
  • Profile Image
    JotForm Support

    Answered by Welvin on September 29, 2015 at 07:38 AM

    This is your last form ID, http://www.jotformpro.com/form/52665241216956 and I've found out that your notification email is not properly configured. Your sender email is not set. Your should make sure to set all the sender details. 

    I've fixed this for you. If the issue also happens to the other forms you have, please make sure to check it.

    Also, this guide should also help you troubleshoot the problem:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Thanks

  • Profile Image

    Answered by paulmumford on September 29, 2015 at 07:54 AM

    Thank you. That seems to have sorted that problem out. Do you have any news on my other issues?

  • Profile Image
    JotForm Support

    Answered by Jan on September 29, 2015 at 08:15 AM

    Glad to hear that notification issue is now resolved. On behalf of Welvin, you're welcome. In regards to your other issue, it is still being investigated. Please refer to this thread: http://www.jotform.com/answers/672120. We'll close this thread because the issue is already fixed.

    Thank you.