What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I set a confirmation by e-mail?

    Asked by JessicaLopes on September 29, 2015 at 07:59 AM

    Dear Sir or Madam,

    I created a form and when people submit an answer they have a thankful page but they don't receive an e-mail confirming they submit something. How can I set that king of parameters?

    Thanks a lot for your answer.

    Best regards,

    Jessica LOPES

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    Answered by victor on September 29, 2015 at 08:05 AM
    To send email confirmation to your users after they have submitted a form, you can setup an AUTORESPONDER.
    1. Click on "Emails" icon from the tool bar
    2. Click on "Add New Email"
    Add New Email
    3. Select "Autoresponder Email" and click "Next"
    4. Put your Sender Name, Select your Sender Email (we advice to select "noreply@jotform.com" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam.) Reply-to Email should be your email address. Important: The Recipient Email should be the "Email" field of your form:
    5. Click "Next" and then "Finish" buttons to save the autoresponder email. Please be sure to save your form changes.
    If you'd like to see how your autoresponder looks like, you can test your form autoresponder email by clicking the "Test Email" button. You should receive the test email to your account's primary email address. You can also test the form by submitting an actual data and using a valid test email.
    Additionally there is also the chance that you may have more than One Email Address that you wish to use in your autoresponder to be listed with the notification being sent to Multiple Recipients.

    Please let us know if this helps
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    Answered by JessicaLopes on September 29, 2015 at 08:09 AM


    Thank you very much. It works perfectly.

    Have a nice day.

    Best regards,

    Jessica LOPES

  • Profile Image

    Answered by victor on September 29, 2015 at 09:05 AM


    Glad we were able to assist you. If you have any more questions or doubts, please do not hesitate contacting us.