How can I set a confirmation by e-mail?

JessicaLopes

Asked on September 29, 2015 at 7:59 AM

Dear Sir or Madam,

I created a form and when people submit an answer they have a thankful page but they don't receive an e-mail confirming they submit something. How can I set that king of parameters?

Thanks a lot for your answer.

Best regards,

Jessica LOPES
victor

Replied on September 29, 2015 at 8:05 AM

Hi,

To send email confirmation to your users after they have submitted a form, you can setup an AUTORESPONDER.

1. Click on "Emails" icon from the tool bar

2. Click on "Add New Email"

3. Select "Autoresponder Email" and click "Next"

4. Put your Sender Name, Select your Sender Email (we advice to select "noreply@jotform.com" as the Sender Email as this helps to ensure that the auto-response is not identified by the recipient's email provider as spam.) Reply-to Email should be your email address. Important: The Recipient Email should be the "Email" field of your form:

5. Click "Next" and then "Finish" buttons to save the autoresponder email. Please be sure to save your form changes.

If you'd like to see how your autoresponder looks like, you can test your form autoresponder email by clicking the "Test Email" button. You should receive the test email to your account's primary email address. You can also test the form by submitting an actual data and using a valid test email.

Additionally there is also the chance that you may have more than One Email Address that you wish to use in your autoresponder to be listed with the notification being sent to Multiple Recipients.

Please let us know if this helps
JessicaLopes

Replied on September 29, 2015 at 8:09 AM

Perfect!

Thank you very much. It works perfectly.

Have a nice day.

Best regards,

Jessica LOPES
victor

Replied on September 29, 2015 at 9:05 AM

Hi,

Glad we were able to assist you. If you have any more questions or doubts, please do not hesitate contacting us.

Regards