What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The Form Says I Need to Pay, but it won't redirect me to paypal

    Asked by rometennisacademy on September 29, 2015 at 11:18 AM

    I fill the form out and try to submit but it says payment needed even though it won't go to paypal.

    I must add, it was working perfectly until the last hour or so.

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    Answered by victor on September 29, 2015 at 11:45 AM


    Sorry for any inconvenience that this has caused. We were able to reproduce this issue. Could you please remove the ENABLE AUTO FILL. It seems this will solve your issue.

    Please let us know if this helps.


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    Answered by rometennisacademy on September 29, 2015 at 11:56 AM

    It's working for now, thank you. You have any reason as to why it stopped working just today? I had that option filled out the entire time before and it always worked.

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    JotForm Support

    Answered by david on September 29, 2015 at 01:08 PM

    I am not sure if it was a hiccup or what may have happened but I re-enabled autofill in my test form and it is working once again.  Since it is not necessary to autofill a single field that is already selected, I would recommend leaving autofill unchecked for now.  However, it should be working if you would like to enable it once again.