What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription wrongly charged

    Asked by jotform226 on September 29, 2015 at 11:33 AM

    As I have already asked here for the cancellation of my subscription before the billing date, payment is charged again. I need a help in getting my money back as I am no longer using the jotform services from the last month or two.

    Help me to get my money back.


    ID- jotform226

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    JotForm Support

    Answered by david on September 29, 2015 at 12:14 PM


    I have refunded your most recent payment and cancelled your subscription.  You should see the refund in your account in 5-7 business days.

    If there is anything else we can assist you with, let us know and we will be happy to help.