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    How can I change the email address for submissions?

    Asked by crescendofoundation on September 29, 2015 at 11:38 AM

    We have a form entitled "CF Scholarship Application Form"  and the completed forms are being sent into never-never land.  We suspect the email address is bad or old. Where do I go on your site to update the email address so that completed forms come to our office appropriately? 

    Submissions email how application form office site and
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    JotForm Support

    Answered by beril on September 29, 2015 at 12:32 PM

    Hi,

    You can change your email address for submissions. I will tell you step by step.

     

    Here is how to do this:

    1) Click on Setup & Embed.

     

    2) Click on Emails

     

    3) Click on Reply-to and Recipient Settings.

     

    4) Edit the email address.

     

     

    In addition to that, be sure that, setting up the notifications correctly.

     

     

    Your email addresses isthecottagecustomerservice@gmail.com not IN our bounce list. 

     

    Results shows;

     

     

    I’ve also checked your Mail Logs, It seems mail sent to thecottagecustomerservice@gmail.com.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check also this guide below:

     

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

     

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

     

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you have Mandrill Account, you could also check out this guide instead of the direct SMTP setup: 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    I hope that works.

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by victor on September 29, 2015 at 12:33 PM

    Hi,

    To change the recipient email address, please click the EMAIL button on the top tool bar.

    In the email press REPLY-TO AND RECIPIENT SETTINGS

    Here you will be able to change or modify the email recipient address

    After you have modified it, press FINISH to save and exit.

    Hope this helps.

    Regards