What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not Submitting

    Asked by ClearwaterSystems on September 29, 2015 at 11:43 AM

    We have had 3 occasions now that forms have not submitted and then booted us out. We have gotten error codes and even waited over 20 minutes. Can you help please?



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    JotForm Support

    Answered by BJoanna on September 29, 2015 at 12:50 PM

    I have tested your form http://www.jotform.us/form/52448124206146 and I was able to submit it.

    When I submitted your form I got redirected to Thank You page.

    If you are unable to submit some other form please provide us ID of that form. And if you embedded your form to website please provide us URL of your website so that we can test your form there. Also if possible provide us a screenshot of error code that you got when you tried to submit your form. 

    Maybe it was temporally issue or you had issue with your connection.

    Looking forward to your reply.