Autoresponder email doesn't always work

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    igexposure
    Asked on September 29, 2015 at 02:40 PM
    Also, the auto responder email doesn't always work. Ive tested it with a few different people, including myself, sometimes it gets received, sometimes it doesn't. Emails are entered correctly, and spam folder is checked as well.
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    Kiran
    Answered on September 29, 2015 at 03:06 PM

    Could you let us know with which form you are experiencing the issue? As I tried to submit your registration form, it re-redirected to PayPal page. If the payment is not done for any issue, the email notifications/auto-responders cannot be sent unless they are selected to send from the Payment tool properties.

    Such submissions are also not displayed in the submissions view. However, you can view them in Incomplete payments.

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Also, when I check the employment form, there is no auto-responder set on your JotForm. Please refer the guide below to setup an autoresponder.

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    Let us know if you need any further assistance. We will be happy to help.