What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder email doesn't always work

    Asked by igexposure on September 29, 2015 at 02:40 PM
    Also, the auto responder email doesn't always work. Ive tested it with a few different people, including myself, sometimes it gets received, sometimes it doesn't. Emails are entered correctly, and spam folder is checked as well.
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    JotForm Support

    Answered by Kiran on September 29, 2015 at 03:06 PM

    Could you let us know with which form you are experiencing the issue? As I tried to submit your registration form, it re-redirected to PayPal page. If the payment is not done for any issue, the email notifications/auto-responders cannot be sent unless they are selected to send from the Payment tool properties.

    Such submissions are also not displayed in the submissions view. However, you can view them in Incomplete payments.


    Also, when I check the employment form, there is no auto-responder set on your JotForm. Please refer the guide below to setup an autoresponder.


    Let us know if you need any further assistance. We will be happy to help.