What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cancelling subscription

    Asked by journeychurchkaty on September 29, 2015 at 03:27 PM

    Hello, I attempted to "downgrade" my subscription to the free version, but it has not allowed me to do so.  Can you help?

  • Profile Image
    JotForm Support

    Answered by KadeJM on September 29, 2015 at 04:31 PM

    I see you wish to cancel your subscription and I can confirm that this has been done already.

    Our system is letting your subscription run its course to allow you to get what you paid for originally.

    Your account account is scheduled to be downgraded to the Free Plan on 10/22 though we can certainly downgrade your account now if you wish per your request.