What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for the bronze account, but my subusers don't have same privileges, why?

    Asked by wingvillecharities on September 29, 2015 at 03:57 PM
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    JotForm Support

    Answered by david on September 29, 2015 at 05:06 PM


    Sub-users do not get the same upgrades for their own accounts.  Any forms created in your account and shared with them or created by them in the folder shared by you will have the same privileges as your upgraded account.  Forms created in their own accounts, not in the folder shared by you, will not.

    Rather than creating forms in the My Forms folder, have them click on the folder shared by the upgraded account and create their forms from there.