What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am getting errors with Paypal Express API.

    Asked by bmillz_23 on September 29, 2015 at 05:24 PM

    I retrieved my paypal api setup and integrated it into my form, and it has been working up till now. A few days ago it just stopped. Here is what happens:

    Client enters payment amount and other details. Clicks submit. Goes to paypal login or pay with credit card page. Enter details and hit login, and it never goes anywhere past that.

     

    Have tried recreating API credentials, did not work. Tried with and without SSL.

     

    Please help!

    Page URL:
    https://www.familypawnutah.com/ssl/

    paypal API paypal express
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    JotForm Support

    Answered by jonathan on September 29, 2015 at 07:26 PM

    I made a test submission using your jotform http://www.jotform.us/form/41927105879161 but so far I could not see the error yet that happens.

     

    upon submission, it redirect to the Paypal Express screen

     

    I have checked the Submission Data of your form, and I also can see successful payments/donations in the submissions.

    Please take note that there were also non-successful submissions. These were the Incomplete Payments which you can see in the Incomplete Payment Inbox.

    Can you please provide us also what exactly was the error that happens? Was there an error message?

    Let us know if the issue persist.