What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why arent my customers going back to website after using my booking form error is coming up

    Asked by completewindowcare on September 29, 2015 at 10:20 PM

    I have had a new website built and they used my existing Jotform booking form and once the customer has filled out the form it goes to an error 404 page and not back to the website. I do receive their booking and they receive a confirmation email.

    Page URL:

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    Answered by Sammy on September 30, 2015 at 06:31 AM

    I have tested you URL links it appears the issue arises when redirecting to it from the form but upon refreshing the page or loading the URL directly it is loaded correctly without any issues.

    Kindly confirm that there if there are redirect restrictions for your pages on your CMS also ensure you have not set the 301(permanently moved code) redirect for your pages.

    In the meantime you can use our default thank you message for your form.