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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how do i change formating on THANK YOU

    Asked by catherined on September 29, 2015 at 11:54 PM

    jotform has changed how the ThankYou response is formatted.  I need no color or borders since I must print this out as a label for my application.  I can see nowhere (other than editting the HTML which I really cannot do) where I can have it look like it did before:  simply black and white suitable to be printed.

     

    PLEASE HELP ME as i am under a DEADLINE!!! I had just noticed this change

    Page URL:
    http://form.jotformpro.com/form/52719334263961

    Screenshot
    thank how JotForm label print deadline
  • Profile Image

    Answered by victor on September 30, 2015 at 08:32 AM

    Hi,

    To adjust the color of the background and the table borders in the thank you page. You need to edit the HTML code. In the Thank You page press the EDIT PAGE button.

    You will notice a tool bar appear on the top. To edit the HTML click on the "<>" on the toolbar:

    Once you are see the HTML code to remove the back ground to white please add the following code in the top

    <div style="background-size: cover; background-color: white; height: 100%; width: 100%; position: fixed; left: 0; top: 0;">

    To remove the table borders you just need to adjust the code from:

    <table border="2" width="612">

    to

    <table border="0" width="612">

    Please remember to save the changes so they will take affect.

    Please let us know if this helps.

    Regards

     

  • Profile Image
    JotForm Support

    Answered by beril on September 30, 2015 at 09:39 AM

    Hi,

    It is possible with JotForm. You can copy and paste the code below to your Inject Custom CSS:

     

    The Code Of The Frame:

    .thankyou {

       background-color : white;

    }

    If you want to change your background image of your thank you page, you need to add the code below to your CSS.

     

    The Code Of Your Page:

    .thankyou .form-all {

       background-color : white;

    }

     

     

    Here is how to do this:

    1) Click on Setup and Embed.

     

    2) Click on Designer.

     

    3)  Click on CSS.

     

    4) Paste the code above to your CSS.

     

    5) Click on Save Icon.

     

    You can  also remove the borders by changing their values with "0"

     

     

    Here is how to do this:

    1) Click on Thank You.

    2) Click on Edit Page.

     

    3) Click on Source Code.

    4) Change the all of the value of Table border, then click on ok.

    From

    border="2" width="612">

    To

    border="0" width="612">

     

    5) Click on Save Changes.

     

     

    Here is how it works:

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by catherined on October 21, 2015 at 05:55 PM

    so i went into the CSS tab of the designer and put:

    .thankyou {

       background-color : white;

    }

    and what I got was not satisfactory.  I need black and white to print on an inkjet printer.  NO GRAYS or COLORS! This is what I get with this modification. 

     

    NOT SATISFACTORY!!!! HELP!!!!

     

  • Profile Image

    Answered by victor on October 21, 2015 at 07:24 PM

    Hello,

    Sorry you are having issues with this. 

    The following CSS code will change the background color where the text is located

    .thankyou .form-all {

        background-color: white;

    }

    What you have will only modify the background of the page only but not the text

    .thankyou {

       background-color : white;

    }

    If you follow the instruction of what my colleague indicated you should be able to change the entire thank you page to black and white.

    If you require further assistance, or wish us to explain this better please let us know.

    Regards

  • Profile Image

    Answered by catherined on November 03, 2015 at 11:52 PM

    I must complain that the new way you edit the THANKYOU page really sux.  I cannot see the whole page in the editor to edit it without going to the HTML code.  this is a very bad situation.  everything continually gets worse the more you make it look pretty.  now it doesnt even work

    I am getting so disgusted with Jotforms that I am going to start looking for an alternative online service for my forms.  can I get a refund for my subscription?

     

  • Profile Image
    JotForm Support

    Answered by beril on November 04, 2015 at 02:01 AM

    Hi,

    We are sorry for the confusion. When I've checked your account. I see that your thank you page is white.

     

    If you require any further information, feel free to contact us. We will happy to assist you.

    In addition to that, our developers are trying to do their best to create online forms quickly and easily for our users.

    You can give feedback why you have difficulty about Thank you page, they will consider your criticism.

     

    You can load the old interface of thank you page.

    http://www.jotform.com/?old

    Thank you for your understanding.

    I hope it will work.

  • Profile Image
    JotForm Support

    Answered by beril on November 04, 2015 at 02:04 AM

    If you still want refund, we can help you.

    We will wait for your response.

    Thank you.

  • Profile Image

    Answered by catherined on November 04, 2015 at 06:22 PM

    the  http://www.jotform.com/?old works.  the new interface is really, really bad since you cannot see the entire THANKYOU page to do editting.

    Right now I also have other troubles with shared accounts when they shouldn't be so I will post a different question (private)

  • Profile Image
    JotForm Support

    Answered by beril on November 05, 2015 at 12:35 AM

    Hi,

    Thank you for your feedback.

    We are glad to hear that the problem is solved for you.

    Let us know, if you have any question or issues. We will try to do our best.

    We will wait for your response.

    Thank you.