What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Korea can not access jotform site and from.

    Asked by tellabs on January 11, 2012 at 03:36 AM

    Hi dear sir,

    Our customers who located in South Korea can not access jotform site.

    They are located in different locaion.

     

    It is not normal.

     

    Is there any one who know how to solve it?

    Thanks!

    jacgo

  • Profile Image
    JotForm Support

    Answered by mliz on January 11, 2012 at 06:46 AM

    In order to find out the cause of this issue we need further information such as traceroute result from computers that are not able to access the form. Kindly also advised those who are having this issue to do a flush dns. May we also know which form is not accessible to your users?

    We'll await for your response, thanks.

  • Profile Image

    Answered by tellabs on January 17, 2012 at 10:28 AM

    Hi , It's fine now.  don't know why.

    Thanks a lot for your reply!  Thanks!