- ConciliumGroupAsked on January 11, 2012 at 06:04 AM
I just tested one of my forms and noted that if i use the TAB button to navigate from one question to the next, the form always pops up with the error message (This filed is required). This message will stay there even when the question has been answered or entered correctly. This may be confusing for people when they enter details in the form and I was wondering if it can be changed so that the message will disappear when the correct action is taken.
- JotForm SupportliyamAnswered on January 11, 2012 at 06:11 AM
On your screenshot, it shows that there are 7 sets consisting of 6 radio buttons for each set. You should be able to choose one for each of the 7. So you will have to select a total of 7 answers. After selecting and moving to the cursor to the text area of your form, the error warning will disappear.
- ConciliumGroupAnswered on January 11, 2012 at 06:39 PM
Perhaps the screenshot is a bit misleading but what it shows is that if you TAB from one question to the next (as I did with the question in the screenshot), as soon as I select the first answer (i.e. I then click with the mouse the response I want for the first radio button), the error message appears and this message will not disappear even after all seven questions are answered correctly. This may be confusing for respondents.
Hope this is clearer
- JotForm SupportMike_TAnswered on January 11, 2012 at 07:24 PM
Once the seven options are selected the warning message should disappear. It works as expected from my side.
If the issue still persists, please let us know about what browser are you using to reproduce the problem. Then, we will try to re-check it from your side.
Thank you for cooperation!
- ConciliumGroupAnswered on January 11, 2012 at 08:27 PM
I made a screen capture of the problem... where can I upload this for you to see?
- JotForm SupportidarktechAnswered on January 11, 2012 at 09:33 PM
You can upload it here. Then copy the image direct link and post it here.
We'll be looking forward to your response. Thank you.
- ConciliumGroupAnswered on January 11, 2012 at 11:03 PM
The link you gave me appears to be only for images. can you download the video clip from my drop box at the following link...
- JotForm SupportNeilVicenteAnswered on January 12, 2012 at 07:31 AM
Are you using the form as standalone, or do you have it embedded somewhere? If embedded, may we know the URL of the exact webpage where it is embedded?
- ConciliumGroupAnswered on January 12, 2012 at 10:33 PM
This is the link
It is embedded in my website.
Please note that for some reason I sometimes have to "REFRESH" the page to click Take The Survey as the button is not active. If that happens to you, can you also check why?
- JotForm SupportliyamAnswered on January 13, 2012 at 03:25 AM
Hello, I was able to replicate this using the Google Chrome browser. So far this is not happening in Firefox, IE8, Opera.
I will submit a ticket to the development team and let them handle this.
Thank you for your patience.
- RobertSmytheAnswered on February 28, 2012 at 10:30 PM
I am having the same problem with my form here:
Tabbing into a required field brings up the alert message "this field is required" and it will not go away when the question has been answered if the user clicks outside of the field. However, clicking or typing within the field to get focus on that field and then tabbing out of the field removes the alert.
I use Chrome to test my pages, and I'm assuming at least one of my user's does too, as she alerted me to this problem. Needless to say, I don't think I can explain this on the website. Can you let me know how to fix this ASAP? I'm starting to get a lot of angry emails...
- JotForm SupportliyamAnswered on February 29, 2012 at 12:10 AM
We apologize for your inconvenience, RobertSmythe. This problem is currently assigned to one of the developers and is already marked as important. Once we have updates on this matter, we'll let you know.