- carladamnAsked on September 30, 2015 at 10:04 AM
Guys, I wrote to you a while back, trying to remove my subscription. You said you would do it manually. Still seems like it hasn't happened. I won't pay any new bills coming from Jotform since I explicitly told you to terminate the subscription (since there doesn't seem to be a way for me as a user to do it myself).
Please make this happen right away.
- JotForm UI DevelopermertAnswered on September 30, 2015 at 12:57 PM
First of all, sorry for the inconvenience. Normally, user could disable its subscription, if the transaction uses Paypal; but previously, I assume that there was a technical problem and the cancel request wasn't processed.
In this case, I suggest you to retry the cancel subscription action on your paypal account. There is a detailed explanation from the link below:
Also, Paypal help center explains the steps in detail. You can check it from the following link:
I hope this will help to solve your problem. If it is not, please let us know.
Thanks for your understanding.