What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't Cancel the Paypal Subscription

    Asked by carladamn on September 30, 2015 at 10:04 AM

    Guys, I wrote to you a while back, trying to remove my subscription. You said you would do it manually. Still seems like it hasn't happened. I won't pay any new bills coming from Jotform since I explicitly told you to terminate the subscription (since there doesn't seem to be a way for me as a user to do it myself). 

    Please make this happen right away. 


  • Profile Image
    JotForm Developer

    Answered by mert on September 30, 2015 at 12:57 PM

    Hi Carl,

    First of all, sorry for the inconvenience. Normally, user could disable its subscription, if the transaction uses Paypal; but previously, I assume that there was a technical problem and the cancel request wasn't processed.

    In this case, I suggest you to retry the cancel subscription action on your paypal account. There is a detailed explanation from the link below:



    Also, Paypal help center explains the steps in detail. You can check it from the following link:



    I hope this will help to solve your problem. If it is not, please let us know.

    Thanks for your understanding.