Can't Cancel the Paypal Subscription

Guys, I wrote to you a while back, trying to remove my subscription. You said you would do it manually. Still seems like it hasn't happened. I won't pay any new bills coming from Jotform since I explicitly told you to terminate the subscription (since there doesn't seem to be a way for me as a user to do it myself). 

Please make this happen right away. 

Carl

Hi Carl,

First of all, sorry for the inconvenience. Normally, user could disable its subscription, if the transaction uses Paypal; but previously, I assume that there was a technical problem and the cancel request wasn't processed.

In this case, I suggest you to retry the cancel subscription action on your paypal account. There is a detailed explanation from the link below:

https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

Also, Paypal help center explains the steps in detail. You can check it from the following link:

https://www.paypal.com/us/webapps/helpcenter/helphub/article/?articleID=FAQ2327

I hope this will help to solve your problem. If it is not, please let us know.

Thanks for your understanding.