Can't Cancel the Paypal Subscription

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    Asked on September 30, 2015 at 10:04 AM

    Guys, I wrote to you a while back, trying to remove my subscription. You said you would do it manually. Still seems like it hasn't happened. I won't pay any new bills coming from Jotform since I explicitly told you to terminate the subscription (since there doesn't seem to be a way for me as a user to do it myself). 

    Please make this happen right away. 


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    Answered on September 30, 2015 at 12:57 PM

    Hi Carl,

    First of all, sorry for the inconvenience. Normally, user could disable its subscription, if the transaction uses Paypal; but previously, I assume that there was a technical problem and the cancel request wasn't processed.

    In this case, I suggest you to retry the cancel subscription action on your paypal account. There is a detailed explanation from the link below:


    Also, Paypal help center explains the steps in detail. You can check it from the following link:


    I hope this will help to solve your problem. If it is not, please let us know.

    Thanks for your understanding.