how can I keep my Jotform account as is, but change the name of the company and change to a new paypal account. We recently became a 501c3

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    endamcgonigle
    Asked on September 30, 2015 at 12:09 PM
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    ashwin_d
    Answered on September 30, 2015 at 02:35 PM

    Hello endamcgonigle,

    Do you want to change your JotForm account as well?

    Do get back to us with your desired new username and if it is still available, we will change your account username. You can yourself find out if any any username is still available. You will have to go to "Sign Up" page and check the desired username but just do not sign up. Please check the screenshot below:

     

    Please be noted that it is not possible to change the PayPal account associated with your subscription. You will have to cancel the subscription and upgrade your account again with your new PayPal account. 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

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    Boris
    Answered on September 30, 2015 at 04:35 PM

    I can see that this thread was flagged as if it had received a reply, but I'm afraid that your message didn't seem to go through to our forum software.

    If you had replied to us, endamcgonigle, we unfortunately can't see your reply. Please open this thread directly in the browser, and try posting a reply that way:

    http://www.jotform.com/answers/673771

    We will be happy to help.