Why is my email blocked?

  • Profile Image
    smartchic
    Asked on January 11, 2012 at 08:31 AM

    I have received orders but have only been getting the Paypal notification.  I thought it was something that the customers were doing wrong because I was not getting the actual information that was completed on the form.

    When I came back into my jotform account to make sure that my email was correct, I did a test to get see if the form would send to me and it said that JotForm blocked my email address.

    I've never had a problem receiving my emails alerts until now.

  • Profile Image
    AtacanC
    Answered on January 11, 2012 at 08:45 AM

    We apologize for any inconvenience this may have caused. Your email address was in our bounced list. I've now manually removed it from the bounce list. It should be working fine now.

    Let is know if you have further questions.