What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my email blocked?

    Asked by smartchic on January 11, 2012 at 08:31 AM

    I have received orders but have only been getting the Paypal notification.  I thought it was something that the customers were doing wrong because I was not getting the actual information that was completed on the form.

    When I came back into my jotform account to make sure that my email was correct, I did a test to get see if the form would send to me and it said that JotForm blocked my email address.

    I've never had a problem receiving my emails alerts until now.

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    Answered by AtacanC on January 11, 2012 at 08:45 AM

    We apologize for any inconvenience this may have caused. Your email address was in our bounced list. I've now manually removed it from the bounce list. It should be working fine now.

    Let is know if you have further questions.