What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there any way to recover recently deleted records?

    Asked by andoainikastola on September 30, 2015 at 02:35 PM
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    JotForm Support

    Answered by Charlie on September 30, 2015 at 04:25 PM

    Are you referring to deleted submissions?

    Unfortunately, when you delete submissions, they are permanently removed or deleted in our servers. They cannot be recovered, this is mentioned when you delete the submissions.

    If you have setup the notifications of that form to have the submission data, then you can use the email records as a reference for the deleted submissions.

    If you have deleted a form, you can still recover it in the trash folder, here's a guide: http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms.

    Do let us know if you need more information on this.

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    Answered by Emilio Etxabe  on October 01, 2015 at 01:14 PM

    Thanks for your answer, Charlie.

    I have recovered the information through the history of e-mail records.

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    JotForm Support

    Answered by Charlie on October 01, 2015 at 02:31 PM

    I'm glad to hear that you have recovered the data through the emails.

    Should you need any assistance again, please do not hesitate to open a new thread here in the forum.

    Thank you.