Is there any way to recover recently deleted records?

  • Profile Image
    andoainikastola
    Asked on September 30, 2015 at 02:35 PM
  • Profile Image
    Charlie
    Answered on September 30, 2015 at 04:25 PM

    Are you referring to deleted submissions?

    Unfortunately, when you delete submissions, they are permanently removed or deleted in our servers. They cannot be recovered, this is mentioned when you delete the submissions.

    If you have setup the notifications of that form to have the submission data, then you can use the email records as a reference for the deleted submissions.

    If you have deleted a form, you can still recover it in the trash folder, here's a guide: http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms.

    Do let us know if you need more information on this.

  • Profile Image
    Emilio Etxabe 
    Answered on October 01, 2015 at 01:14 PM

    Thanks for your answer, Charlie.

    I have recovered the information through the history of e-mail records.

  • Profile Image
    Charlie
    Answered on October 01, 2015 at 02:31 PM

    I'm glad to hear that you have recovered the data through the emails.

    Should you need any assistance again, please do not hesitate to open a new thread here in the forum.

    Thank you.