What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the information in the notification/auto responder emails secure?

    Asked by nishwilk on September 30, 2015 at 03:57 PM

    If I sent up a notification/auto responder to let me know someone has donated through a form on my website, would these emails back to myself and to the donor be secure? When I set the notification and auto responder up, it copied all the fields from my form, including full names and addresses. I would't want that information being exposed. Do I need to take the information out of the emails? Or can I leave the info if I have a secure form or a secure website? Thanks.

    email email notification autoresponder SSL secure
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    JotForm Support

    Answered by Jan on September 30, 2015 at 10:20 PM

    The emails are secure since most email provider are using secure connection. However, if your email got infiltrated then of course they can see the notifications that was sent to your email.

    The secure forms are using SSL encryption so that the data being pass from your form to the JotForm server are secured.

    You can edit the notification and autoresponder so that not all information will show on the message. In the Email builder, you ca customize the notification or autoresponder. You can delete questions or answers and you can use the toolbar above to fully customize your form. 

    Hope this helps. Thank you.