What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Manually completing a submission

    Asked by tlveal on September 30, 2015 at 05:53 PM

    I had to manually complete a submission for an incomplete submission and the payment didn't get processed.  Why is that?  What is the purpose of the "Complete Submission" button if if doesn't complete it??

    completing a and complete submission
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    JotForm Support

    Answered by Chriistian on October 01, 2015 at 03:05 AM

    Hi,

     

    When you say you have manually completed a submission for an incomplete submission then you have done the steps provided in this guide: How to View Incomplete Payments? If so then Completing a submissions (using the instruction provided in the guide) will NOT process any payment as there was no payment information to begin with. The system will simply treat the incomplete submission as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

     

    Do let us know if you have further question.
    Regards.