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    What to do about one of my forms not generating emails

    Asked by artisanseo on September 28, 2010 at 03:01 AM


    my form (Checkout - Step 1) is not generating emails for either me or the customer.

    other form is working fine...



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    JotForm Founder

    Answered by aytekin on September 28, 2010 at 09:20 AM

    I checked your form and the emails are setup properly. The emails are only sent after the payment is completed. Have you tested it with a real payment?

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    Answered by artisanseo on September 28, 2010 at 11:01 AM

    hi ayetkin,

    ahhh - thanks!
    unfortunately paypal doesn't allow you to purchase from your own account, so i've been having to get 3rd parties to run token orders for me (1 cent payments)

    as they don't do the best job of making customers understand what to do after payment, i re-designed part of it last night (to make it more idiot-proof) and hadn't outsourced the testing yet

    thanks for looking into it : )


    so although

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    JotForm Founder

    Answered by aytekin on September 29, 2010 at 08:27 AM

    Thanks for the update. I hope it is working as you would like now.