What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    No longer have paypal account for account billing

    Asked by nioda-treasurer on October 01, 2015 at 12:51 AM

    Hi, we no longer have a paypal account. How can we make a payment on our account?

    Thanks

    paypal account
  • Profile Image
    JotForm Support

    Answered by Boris on October 01, 2015 at 05:58 AM

    I can see that your Premium Yearly subscription has been cancelled on PayPal, and your account is scheduled to downgrade back to free status on 2016-01-01.

    Once your current subscription expires, you can upgrade again from your account page:

    http://www.jotform.com/upgrade

    We describe the process in our guide: How to upgrade my account

    You do not need a PayPal account to upgrade, our payment processors can make a subscription directly by using your Credit Card information. I hope this helps.

    Please let us know if you need further clarifications or assistance, and we will be happy to help.