Receiving Server Disconnected Issue

  • Profile Image
    yoyospin
    Asked on January 11, 2012 at 10:39 AM

    I have a gentleman who keeps getting the error "receiving server disconnected" when he goes to upload his jotform.  I believe it may be an issue with him submitting 9 images that are about 1MB in size.  No one else who has submitted has had this issue, but this person has had the same thing happen twice.

  • Profile Image
    fxr
    Answered on January 11, 2012 at 11:14 AM

    I am sure you understand that is very difficult to troubleshoot very isolated issues like this one appears to be. 

    The error message you mention is one I have never heard another JotForm user reporting. I don't know if its possible, buta  screenshot of exactly where that error message is showing would useful.

    Do you know what web browser he is using? maybe he could try a different browser?