What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving Server Disconnected Issue

    Asked by yoyospin on January 11, 2012 at 10:39 AM

    I have a gentleman who keeps getting the error "receiving server disconnected" when he goes to upload his jotform.  I believe it may be an issue with him submitting 9 images that are about 1MB in size.  No one else who has submitted has had this issue, but this person has had the same thing happen twice.

    Page URL:
    http://www.woodturner.org/gallery/walkinthewoods/submission/

  • Profile Image

    Answered by fxr on January 11, 2012 at 11:14 AM

    I am sure you understand that is very difficult to troubleshoot very isolated issues like this one appears to be. 

    The error message you mention is one I have never heard another JotForm user reporting. I don't know if its possible, buta  screenshot of exactly where that error message is showing would useful.

    Do you know what web browser he is using? maybe he could try a different browser?