Form not expanding to show hidden fields using conditions

  • RainbowChorale
    Asked on October 1, 2015 at 8:12 AM

    My form is not expanding when certain conditions make the form expand. I found a similar problem on your forum:

    https://www.jotform.com/answers/629502-Form-is-not-expanding-based-on-conditions-

    Have you fixed this malfunction yet. The form worked perfectly before. Your solution of removing the scripts is really not acceptable.

    I prefer not to have to do any coding. That is why I am using your service.

  • Kiran Support Team Lead
    Replied on October 1, 2015 at 10:31 AM

    I've checked the form on your your webpage. I notice that the form is now embedded using iframe method removing the script and seems to be working fine.

    Form not expanding to show hidden fields using conditions Image 1 Screenshot 30

    Generally using javascript embed method should be adjusting the height on the webpage automatically. However, when there are any scripts on the webpage are conflicting with the scripts on the form we prefer to embed the form using iframe embed method. Did you see any issues embedding the form on your webpage using javascript embed method? If you haven't tried embedding the form using javascript method, we request you to check if that works for you. 

    Form not expanding to show hidden fields using conditions Image 2 Screenshot 41

    If you see any issues, we request you to use iframe method that loads the form on your webpage as it loaded on a separate window so that there will not be any conflicts with the scripts on the page.

    Hope this information helps. Let us know if you need any further assistance. We will be happy to help.

    Thanks!!