What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I cancel my subscription

    Asked by kiododesign on October 01, 2015 at 08:51 AM


    My form is only active a couple of times a year so I don't need to pay the monthly subscription every month. I only need it a month at a time then I'd like to suspend it.

    How do I do that?



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    Answered by Boris on October 01, 2015 at 10:24 AM

    Nat, you can cancel your subscription at any time by following our guide:

    How to Downgrade Subscription back to Free Account

    After cancelling a subscription, you will no longer be charged, and your account would be downgraded back to free (Starter) plan once the already paid-for time runs out - known as subscription expiration date.

    If you need any further assistance, do let us know and we will be happy to help.